1. General Provisions

1.1. This Public Offer (hereinafter referred to as the "Offer") is the official offer of LLP "RentAvto.kz", registered in accordance with the legislation of the Republic of Kazakhstan, to conclude a contract for the rental of a vehicle with a driver under the conditions specified in this document.
1.2. The acceptance of this Offer is confirmed by the Client submitting an application via the website https://rentavto.kz or by requesting a callback.
1.3. This Offer is public in accordance with Article 395 of the Civil Code of the Republic of Kazakhstan and is valid indefinitely until it is revoked by the Company.

2. Terms and Definitions

• Company — LLP "RentAvto.kz".

• Client — an individual or legal entity that has accepted the terms of the Offer.

• Website — the online resource https://rentavto.kz.

• Application — the Client's request via the Website or other official communication channels: email, messengers (WhatsApp, Telegram), phone call, or callback form.

• Official communication channels — email, phone, messengers (WhatsApp, Telegram), as well as other means of communication specified on the Company's website.

• Service — rental of a vehicle with a driver under agreed conditions.
  
  

3. Subject of the Offer

3.1. The Company undertakes to provide the Client with a vehicle for temporary possession and use in accordance with the parameters specified in the confirmed Application, and the Client undertakes to pay the rental fee and comply with the conditions of use.
3.2. The services are provided in Astana, Almaty, Shymkent, Karaganda, Aktau, Atyrau, and in the territories of the respective regions.

4. Application Procedure, Confirmation, and Payment

4.1. The Application is submitted via the Website or other official communication channels of the Company. 4.2. To confirm the Application and reserve the vehicle, the Company may request an advance payment of at least 50% of the estimated cost of services.
4.3. The Company may require the Client to make 100% payment of the estimated service cost 3 (three) calendar days prior to the start of the rental.
4.4. Payment is made in any available way, including online payment on the Website.

5. Procedure for Providing Services

5.1. The confirmed Application is the basis for fulfilling the order.
5.2. Any changes to the order are possible only with prior agreement with the Company's manager.
5.3. If the scope of services is reduced or the rental period is shortened during the provision of services, previously confirmed and reserved by the Company, the cost of such services is non-refundable and is not carried over to other dates.
5.4. The Company notifies the Client of the provided services through official communication channels.
5.5. If the Client disagrees with the content of the service notification, the Client must contest it within 1 (one) calendar day from the date of receipt. If no objections are raised within this period, the services provided are considered agreed upon and accepted by the Client.
5.6. In case of a delay in the delivery of the vehicle by more than 15 (fifteen) minutes due to the Company's fault, the Client has the right to demand a reduction in the cost of services or compensation in the form of a discount agreed with the Company's manager.

6. Cancellation and Refund Policy

6.1. The Client has the right to cancel the Application in advance by agreement with the Company without additional charges, provided that there are no other confirmed or preliminary Applications from third parties for the specified vehicle during the specified period.
6.2. In case of cancellation of the confirmed Application less than 3 (three) calendar days before the start of the services, the Company may retain 50% of the advance payment amount.
6.3. Refunds are made in the same way the payment was made, within 10 (ten) business days.

7. Individual Terms for Regular Clients

7.1. For clients planning long-term cooperation, the Company may develop individual service terms.
7.2. Individual terms are formalized as a separate agreement or contract.

8. Personal Data Processing

8.1. By submitting the Application, the Client agrees to the Privacy Policy available at https://rentavto.kz/en/privacy-policy.
8.2. The Client agrees to the processing of personal data and recording of telephone conversations within the framework of processing and fulfilling Applications.

9. Communications and Legal Force of Correspondence

9.1. The Client's contact phone number and email address specified when submitting the Application serve as confirmation of agreement with the terms of this Offer.
9.2. The Company has the right to record telephone conversations to improve the quality of service.
9.3. All correspondence between the parties (email, messengers, chats) has legal force.

10. Liability of the Parties

10.1. The parties are liable for non-performance or improper performance of obligations in accordance with the current legislation of the Republic of Kazakhstan.

11. Force Majeure

11.1. The parties are released from liability for partial or complete non-fulfillment of obligations under this Offer in the event of force majeure circumstances in the service provision area, including but not limited to: natural disasters, emergencies, traffic restrictions imposed by government authorities, strikes, accidents, weather conditions creating a threat to road safety.
11.2. The party must immediately notify the other party of the occurrence of force majeure circumstances.

12. Final Provisions

12.1. This Offer comes into force from the moment it is posted on the Website.
12.2. All changes to the Offer come into force from the moment a new version is published on the Website.

13. Contact Information

LLP “RentAvto.kz”
BIN: 180840027203
Legal address: Astana, M. Auezov St. 8
Phone: +7 (7172) 26-66-44, +7 (777) 700-20-04
Email: info@rentavto.kz
Website: https://rentavto.kz