1. General Provisions

1.1. This Privacy Policy (hereinafter referred to as the "Policy") defines the procedure for processing and protecting personal data of users of the website https://rentavto.kz (hereinafter — "Website").

1.2. By using the Website, the user agrees to this Policy.

1.3. Personal data is processed in accordance with the Law of the Republic of Kazakhstan dated May 21, 2013 No. 94-V "On Personal Data and their Protection".

2. Categories of Collected Data

RentAvto.kz may collect and process the following categories of personal data:

• Phone number;

• Email address;
  

• Full name (Surname, First Name, Patronymic);

• Data transmitted through order, booking, or feedback forms;

• IP address, cookies, browser and device information.

3. Purpose of Data Processing

• Processing and managing vehicle rental orders;

• Feedback and communication with clients;
  

• Service quality improvement;

• Informing about services, promotions, and news (with user consent);

• Compliance with the laws of the Republic of Kazakhstan.

4. Data Processing and Storage

4.1. Processing is carried out lawfully and securely.

4.2. Data is stored only as long as necessary for processing purposes or as required by law.

4.3. RentAvto.kz takes appropriate measures to protect personal data from loss, unauthorized access, alteration, disclosure, and other risks.

5. Disclosure to Third Parties

RentAvto.kz does not disclose personal data to third parties except:

• with the user’s explicit consent;

• when necessary to fulfill an order (e.g., to a driver);
  

• when required by government authorities;

• to process payments through payment systems (see section 6).

6. Payment Data Processing

6.1. All payments are processed through certified payment systems that comply with international security standards.

6.2. RentAvto.kz does not store or process bank card details.

6.3. Payment data is transmitted directly to the payment provider via a secure channel (PCI DSS compliant).

6.4. By making a payment, the user agrees to the terms of the selected payment system.

7. Refund Policy

7.1. Refund conditions are governed by the Public Offer available at https://rentavto.kz/en/public-offer.

7.2. Refunds are made to the same payment instrument used for the transaction.

7.3. Refunds are possible only under the conditions set out in the Public Offer.

8. Use of Cookies

8.1. The Website uses cookies to:

• ensure proper functioning of the Website;

• analyze user behavior;
  

• personalize content and advertising.

8.2. Users can configure cookies settings in their browser.

9. User Rights

• Obtain information on personal data processing;

• Request data correction, blocking, or deletion;
  

• Withdraw consent to data processing;

• Restrict or prohibit the use of data for marketing purposes;

• File a complaint with the authorized bodies of the Republic of Kazakhstan.

10. Policy Updates

RentAvto.kz reserves the right to make changes to this Policy.

The updated version comes into force from the moment it is published on the Website.

11. Contact Information

Company name: LLP “RentAvto.kz”

Email: info@rentavto.kz

Phone: +7 (777) 700-20-04

Website: https://rentavto.kz